After each step, check whether the problem is resolved; if not, follow the next step. Scanner drivers are software programs that tell computers how to run and communicate with a scanner. Installing scanner drivers is an essential step in setting up a working scanner. In those scenarios, all the scanner operations can be accessed by the available driver. Here's how to get it:. Legal Notices Online Privacy Policy. Troubleshoot scanner issues when scanning using Acrobat Search.
Filter by: All Common error messages while scanning Correcting page size when scanning Negative image while scanning Error: Scanner not recognized Error: Scanner driver not found or invalid Error: Could not connect to the scanner. Common error messages while scanning. General troubleshooting tasks.
Verify that the scanner works by scanning in another application. Install the latest scanner driver. Restart your computer with startup items disabled. To disable startup items in Windows XP, do the following:. Quit all applications. Type msconfig in the Open box and then click OK. Click OK, and then restart Windows.
To reenable the startup items, do the following:. Type msconfig in the Open box, and then click OK. Rescan the image using a different color mode.
Specify the image size in the preview panel of the scanner software. Log in with a new account. Click here to download the HP Full-featured driver. Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Registered: Jan 20 Posts: 2.
I went through the posts, but could not find this issue anywhere else. Registered: Dec 4 I have to add my HP printer to the growing list of "scanning canceled" messages. It is HP lasterjet It's running on the win 7 pro with the 64 bit hp universal printer drive just released by HP last week.
The same driver seems to be fine with all programs in our inventory including Adobe elements 8. This only way this application is going to "bring people together" is when they form into a line outside my door. Registered: Dec 12 The PC is running Windows 7 64 bit and the Ricoh driver is listed as being compatible with Windows 7. Any ideas? Registered: Nov 7 Posts: 3.
Solved it with help of Adobe chat. Trick is in selecting flat bed or paper feeder. Last is default. In configuring pre-sets after selecting the scanner choose options. Make sure it is set to native modus and show scanner interface.
Save this. Try adapted scan first, lets you choose between the flat bed or the paper feed. Brings you to scanner's interface and scans. Next time just select the scan function you want not adapted. Worked for me. Thanks for your help I appreciate it.
As many scanning requirements have come up, I resorted to purchasing new scanner. Unfortunately could not find one with flatbed as long as the original one. Yes - I gave in. Thanks to all who responded. Registered: Jan 28 I have the same problem with Acrobat X, Windows 7, and an HP c scanner, using pre-defined configurations or custom scan. No matter what I try, I get "scanning cancelled". HP says they are not updating the driver for my scanner for Windows 7.
So I guess I just wasted my money on Acrobat X. Adobe can blame HP if they want, but the whole idea of Acrobat is that it works with a wide variety of formats and devices. Apparently, that's no longer true. Like everyone else, I'll revert to an older version of Acrobat which worked fine on this system. And of course, I'll stop upgrading Acrobat as I've been doing since Acrobat 5.
Registered: Dec 10 Posts: 2. I agree wholeheartedly with the other posters having scanning problem. Acrobat X has broken the scanning functionality. Acrobat 8 and 9 worked VERY well for us and we have thousands of documents successfully scanned with them. Acrobat X has partially stopped the workflow because of the scanning problems I use several different scanners different mfgrs, some new some old and all of them exhibit the same problems. Acrobat X crashes when trying to do the back sides of pages.
I have not been able to complete a back-side page scan since upgrade to Acrobat X. Other random errors occur also, but this is the most pervasive one. Since I am working in a historical society, scanning genealogy books, which are often printed front and back, this has effectively killed the workflow. I am afraid I will have to go back to Acrobat 9 because Acrobat X is a disaster. Registered: Jun 28 This option lets the scanner's driver operate the scanner. If it is set on Flatbed change it to ADF or vice versa.
Registered: Mar 31 Not knowing whether I should upgrade from 9 Pro to X Pro, are there any efforts or plans, either by Adobe or Microsoft to not restrict the functionality of all existing hardware that previously was working? For example, scanners, etc. There are some neat things in X Pro, but I may need to scan other clients' forms.
To ensure compatibility with your existing scanning, you can always download the trial version of Acrobat X Pro. Registered: Apr 5
0コメント